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Posted by Dan Akister on 05-Nov-2021 14:20:55

As an MSP should, you force client upgrades?

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As an MSP, have you ever taken on a new client and discovered that the infrastructure is almost at the point of breaking? When this happens, should you force them to upgrade, or do you just cope with the ageing infrastructure and the challenges that brings?

Hosting providers
Most MSPs we work with have their preferred partners, and these partners usually come about through a combination of loyalty and value. But when you take over from a previous MSP, the hosting provider can be a mixed bag. If left to the MD of a company sometimes, it results in the cheapest hosting provider being used and as we’re all aware, cheap seldom means good. A hosting provider will often make their best effort to accommodate the client, but when an MSP has a real handle on the infrastructure and utilises the provider to the maximum by implementing changes such as faster connections or a more secure environment, those improvements can result in increased performance across the board.

Connectivity
By improving the connections, MSPs are able to improve perhaps one of the most complained about aspects of client’s infrastructures. We’ve spoken to MSPs who’ve taken over the equivalent of home broadband speeds for companies of over 50 employees. With the pandemic, connectivity and reliability is at an all-time high for importance as more people are working from home than ever before. By choosing a carrier neutral hosting provider initially, then the solutions can be scaled from 1mbps to almost unlimited speeds. Whether the client needs a P2P ethernet circuit or wireless solutions, companies like Teledata can help in this regard with our connectivity solutions for colocation.

Hardware
Often businesses try to get away with not buying new hardware, but there comes a time where the MSP comes in and working on a Pentium 3 just won’t work. It’s an extreme and unlikely example, but something that MSPs have to deal with. When working on premises it’s often better to have the most up to date hardware, although the reluctance to spend money upgrading is often one of the blockers encountered. There is of course the option to move a client to the cloud, as this presents a cost-effective solution to a hardware upgrade for servers, negates the need for on-premises kit or colocation and means that the hardware from a server perspective is always at the forefront of the market. In terms of the day-to-day hardware such as laptops, MSPs often have great connections with resellers or suppliers that can get the right equipment for the role the person needs it for. We’ve heard of graphic designers struggling to run Photoshop on an i3 for example!

Training
The best MSPs train the staff in the businesses they operate in to best utilise their current hardware. By having an ally or point of contact within the business they can often rely on their support should anything go wrong. This is an upgrade to their current solution as they’ll likely just “call the IT company”, but if there’s someone with a basic knowledge of the systems then it’s usually an advantage and a great filter to avoid “just turn it off and on again” scenarios.

To learn more about Teledata or speak to us about our services, call us on 0161 498 1200

Topics: colocation, cloud hosting, cloud, hosting, new technology, it industry, tech, connectivity, data centres

Dan Akister

Written by Dan Akister

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