MSPs have to consider their clients' needs and business interests – but all too often find themselves reacting to issues that their clients face rather than being proactive to customers' requirements and business goals. So how can you change that?
Assess the current load
If a client is operating at more than 75% of their capacity - whether that’s on hosting, licences or otherwise – it could be a good opportunity to discuss with them their plans for growth. Understanding where a business is right now and looking to prevent any headaches down the line is a big plus for any MSP. IT companies are often called in when businesses over expand or put too much stress on their current infrastructure. Regular conversations with internal stakeholders could prevent that and ensure that any growth from the business is taken in its stride.
Assess the current assets
One of the most common complaints from users within businesses while working with MSPs is the limitations that their technology brings. Laptops have a period where the internal components start to degrade, for example excessive usage of the battery or overcharging (constantly being plugged in) results in massive wear of the battery. There’s also internal component degradation such as SSDs where, if data is constantly being deleted, overwritten and accessed can over time result in slower response times. There are many companies too, that are on older versions of Windows such as XP/Vista. The NHS even until 2020 was running systems using Windows XP which not only created a huge security risk, but from a performance perspective would have had huge ramifications on more modern software.
Sweep for security threats
Any MSP will ensure that the security of their clients networks is paramount, but how far will one go to truly uncover any issues? Penetration testing is one of the most efficient ways of identifying flaws in any security system. It also pays for a business these days to not only prevent downtime, but also to show to their clients and potential clients that their data is safe. By analysing potential threats, the cyber security element will also go a long way for insurances for the client when being assessed or audited.
If you’re looking to improve your client’s performance – Teledata can help. Get in touch with us here or on 0161 498 1200.