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Posted by Dan Akister on 17-Nov-2021 12:07:06

How should MSPs assess a client’s needs?


When assessing your clients' needs you have to look at their current solution, where they’ve come from and where they’re headed - what are their future plans? If they’ve been on the same solution for a number of years, is it time for change?

Power needs
When starting to work with a new client one area that is often neglected is power. Whether your client’s infrastructure is on-prem, or in a data centre, power needs to be a consideration. With energy prices rising throughout 2021 and into 2022, this is something that both MSPs and their clients need to bear in mind. Running servers 24/7 costs money, and depending on your energy provider, can become very expensive. Colocation usually brings more cost effective energy prices, but with a large number of data centres now increasing their prices, this is something to consider when taking over a new client. 

With the recent global supply chain issues with PC and server components, it has become rather expensive to upgrade or build new servers. Whereas previously CPUs for servers were cheap, the increased demand and supply challenges has resulted in a price increase. 

Upgrading existing hardware isn’t always cost-effective either, and the current price points mean that decisions tend to be driven by necessity rather than future proofing, leaving MSPs fire fighting when hardware starts to fail. If a company has grown considerably, you should talk to your clients about this, and explain to them that meeting a particular need as and when required, may not be enough to meet their growth plans. Planning for that growth is something all businesses should consider. Rather than upgrading twice in a short space of time, upgrading once, but with better hardware that will stand the test of time, would often be the more cost effective approach.

Obviously with a certain amount of bias, cloud hosting is where we think businesses should be looking for their long term requirements. There are too many positives to ignore;

- Scalability
- High security
- Business agility
- Flexibility
- Business continuity
- Cost consistency

…. the list goes on.

With the cloud, change can happen quickly and efficiently to meet demands meaning that as your clients businesses grow, their infrastructure grows with them. This takes the pressure not only off them as a business, but also off you as their service provider, leaving you safe in the knowledge that needs are met, regardless of circumstance.

To speak to us about your cloud requirements as an MSP, get in touch here or call us on 0161 498 1200.

Topics: cloud, growth, power, tech, change, data centres, infrastructure

Dan Akister

Written by Dan Akister

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