Workplace recovery provides businesses with a backup working environment that can be used if the usual business premises are rendered out of action. This can happen for any number of reasons from fire, flood and theft, to power cuts, system failures and even adverse weather conditions. Anything which impacts productivity at a company’s main place of business.
Usually offered at a cost per desk per month, workplace recovery services essentially let you rent a desk, a bank of desks or even a full office space, which remains empty until such time that you might need to invoke, and use the space. Think of it as a sort of insurance policy for your office space, which should form part of your business continuity and disaster recovery plans.
Workplace recovery has become increasingly popular in recent years, as more and more companies run to a 24/7 business model, and the risk of downtime has become less acceptable. It’s commonly claimed that as many as 80% of firms that suffer a major incident or outage, never recover. Whether that figure is true or not, the cost to business - both direct and indirect - is readily apparent. Loss of productivity, poor customer service resulting in churn, reputational damage and lost revenues are all likely results of a halt to business proceedings. Workplace recovery minimises the risk of any unexpected downtime, safeguarding your business and providing a way for your teams to carry on working, regardless of any disruption at the office.
A good workplace recovery service will be ready to go, with all essential services ready and waiting - power, internet, IT systems, heating / aircon. Most will offer the option of hardware such as PCs/laptops, printers, phones etc. as well as kitchens, bathrooms, meeting rooms and tech support.
It would be recommended that businesses use workplace recovery for key or critical staff members, rather than taking out space for the entire workforce - depending on business need. Of course with the increase in cloud computing solutions and an anytime/anyplace approach to business, there are plenty of occasions where staff could simply be sent to work from home in the event of a workplace disruption, however it’s important to recognise that work-from-home business continuity isn’t possible for every business.
Due to compliance regulations, many firms can’t provide carte-blanche access to their software and resources from any device and any location. Sometimes technology can also form a barrier to this. Certain line of business applications aren’t available in the cloud, for example. And some activities such as printing and filing, which are business critical to some organisations, cannot be carried out remotely. Plus a work-from-home business continuity plan relies on the stability of home internet connections and phones, which aren’t guaranteed in the same way as a workplace recovery service would be.
In short, failing to plan for disruption to operations could have a severe impact on your business. If you want to learn more about what to look for in a workplace recovery provider, download our free Workplace Recovery Checklist here, or for more information on TeleData’s workplace recovery offering, click here.