Legal Stuff

Teledata privacy policy: What information do we collect?

We collect information from you when you fill out a form.

When registering on our site, you are asked to enter your: name and e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service

(your information helps us to more effectively respond to your requests and support needs)

Do we use cookies?

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics and HubSpot which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html. You can read HubSpot's privacy policy here for further information http://legal.hubspot.com/privacy-policy Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

This policy was last modified on 18/04/2011.

If you have any questions please e-mail: enquiries@teledata.co.uk.

.uk domain name compliance

When you register a .UK domain name through us you are entering into two separate contracts, one is with Nominet UK and the other is with us. This is known as a three-way-contract – details can be found here on Nominet’s website

Compliance with both Nominet’s and our terms and conditions is a mandatory requirement relating to all .uk domains purchased through us, should confirmation of compliance not be explicitly given by the registrant then it is deemed to have been given by the registrant when ordering or completing payment for a domain name which ever is earlier.

* Nominet UK’s terms: http://www.nominet.org.uk/go/terms

Domain Renewal and Expiry

We will notify you 60 days before a domain is due for renewal. All domains will be auto renewed 14 days in advance of the domain name expiring unless we receive a request for cancellation 30 days before the domain expires. Our renewal fees are inline with our current registration fees.

If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. We will not guarantee the renewal of a domain name after this happens.

Domain termination and domain transfers

If you wish to cancel your domain contract with us, please email support@teledata.co.uk no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, We will not charge you for transferring domains away to another registrar’s tag.

Customer Service Level Commitment

We aim to answer all requests for support or information regading domain registrations within five business days.

Complaints Policy

If you have a complaint please follow the following steps:

Step 1

If you have not already been in touch with your complaint, please ensure that you have opened a support ticket by emailing your concern to support@teledata.co.uk

We aim to respond to all complaint issues within 24 hours.

Step 2

If you have not received a response that you’re happy with the next step is to make a formal complaint.

All formal complaints must be made in writing to:

Customer Complaints
Teledata Uk Ltd
Delta House
Wavell Road
Manchester
M22 5QZ

Usually our Head of Customer Support will review all complaints within 72 hours and provide an initial response while they investigate the issue.

We will then provide a full reply to the complaint within 10 working days.

Abuse Contact

Any notifications of abuse should be sent to abuse@teledata.co.uk

Use of images

Some icons on this site have been adapted from designs kindly made available by Freepik and Gregor Cresnar, licensed by CC 3.0 BY.